# Frequently Asked Questions

> Six question clusters.

Source: https://ocrv.info/faqs

- [Pricing, Rates and Billing](https://ocrv.info/faqs/pricing-and-billing): Labor rates, materials, parts markup, deposits, and how a published range becomes the authorized number on your repair order.
- [Turnaround Times and Scheduling](https://ocrv.info/faqs/turnaround-and-scheduling): Five turnaround tiers, what sets each one, and how parts availability rather than shop hours decides your finish date.
- [Insurance Claims and Adjusters](https://ocrv.info/faqs/insurance-claims): How supplements, reinspections, deductibles, total loss thresholds, and parts choices work on an RV or commercial claim.
- [Vehicles and Scope of Work](https://ocrv.info/faqs/vehicles-and-scope): Which units the shop takes, what the 35,000 square foot facility can physically handle, and what falls outside our scope.
- [Getting Here From Eastvale](https://ocrv.info/faqs/getting-here-from-eastvale): Driving directions from Eastvale, traffic timing, towing considerations, arrival parking, and drop off logistics for large units.
- [Process and Quality Control](https://ocrv.info/faqs/process-and-quality): The repair sequence from teardown through water test, how work is documented, and our workmanship standard at delivery.

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OCRV Center. 23281 La Palma Ave, Yorba Linda, CA 92887. (949) 799-3387. info@ocrvcenter.com. Serving Eastvale, California in Riverside County, about 20 miles from the shop. All work is performed in shop at the Yorba Linda facility. No mobile, roadside or on-site service is offered. Scope is body, paint, structural, fiberglass, interior and vehicle systems work. Engine rebuilds, transmission rebuilds, drivetrain work, DOT inspections and emission testing are not performed.