Contact Information

The common route is SR-71 south to SR-91 west, exiting toward Yorba Linda. When the 91 is heavy, which it frequently is westbound in the morning, Green River Road offers an alternative that avoids the worst of the merge. Coming from the northern part of Eastvale, Archibald Avenue or Hamner Avenue down to Limonite Avenue and then onto I-15 south connects to the 91 in the same way. Any of those work; the difference is mostly about time of day.

Towing changes the calculation. A fifth wheel or a large travel trailer behind a truck wants the wider lanes and the gentler grades, which generally means staying on the freeway rather than taking surface alternatives. Arriving before the afternoon peak is worth planning for, since maneuvering a forty foot coach into a yard is considerably easier without a queue of traffic behind you on La Palma Avenue.

A good initial email contains five things and takes about ten minutes to write. Photographs from far enough back to show where the damage sits on the vehicle and close enough to show what it actually looks like. The year, make, model and floor plan designation, which is what determines parts availability more than anything else. A description of when the symptom appears rather than only what it looks like. Whether an insurance claim is open, and the claim number if so.

The fifth item is what the owner wants out of the repair, which sounds soft but genuinely changes the plan. A coach being prepared for sale, a coach that has to be usable in six weeks, and a coach the owner intends to keep for another decade all justify different approaches to the same damage. Saying so up front produces an estimate aimed at the actual goal rather than at a generic one.

Intake takes twenty to thirty minutes and it is worth staying for. The vehicle gets photographed on all elevations plus the roof, identification numbers get recorded, existing unrelated damage gets logged separately so it does not attach itself to a new claim, and the complaint gets written down in the owner's words. Being present for that means anything the owner knows about the vehicle history makes it into the file.

Bring the registration, the insurance declarations page if a claim is involved, and any keys or fobs for compartments, the generator and any aftermarket locks. Remove valuables and anything perishable. Leave the tanks in whatever state is normal for the vehicle, but mention the levels. If a specific item inside is fragile or irreplaceable, point it out rather than assuming it will be noticed.

Collision estimates are complimentary and insurance walk ins are welcome. RV systems estimates covering slides, awnings, water, electrical and generators are $150, applied as a credit against an authorized repair. In depth diagnostic time bills one hour minimum at the posted diagnostic rate and is also credited against an authorized repair. Posted labor rates are body and paint at $210 per hour, mechanical and electrical at $260, diagnostics at $285 and detail at $95.

Payment terms are worth knowing before pickup day. A fifty percent deposit is due at authorization on any job over $2,000, an additional twenty five percent when parts arrive on jobs over $10,000, and the balance at pickup. Special order parts require a full deposit when the order is placed. No vehicle leaves the property until the ticket is paid in full, which is a policy rather than a negotiation and it applies to everyone equally.

Email to info@ocrvcenter.com routes to whoever handles the subject. Collision and insurance questions go to the estimating desk. Systems complaints, diagnostics and appointment scheduling go to the service desk. Remodel and custom fabrication inquiries go to the project side, which works on a longer planning cycle and benefits from as much detail as an owner can provide. Parts and status questions on an active job go to whoever is managing that file.

Including the repair order number or claim number in the subject line on an active job gets a faster answer than a general inquiry does, because it routes straight to the file rather than through the front desk. For a first contact, a clear subject naming the vehicle type and the problem accomplishes the same thing. Owners in Eastvale who prefer to walk in are welcome during business hours, though a scheduled visit gets a more thorough conversation.