Privacy Policy

The contact and quote request form is the only place on this site where a visitor hands over information on purpose. What arrives at the shop is whatever the visitor chose to put in the fields. In practice that is a name, an email address, a description of the vehicle, and a description of the damage or the problem. Some people attach photographs of a damaged panel or a copy of an estimate from another shop. Those attachments travel with the message and are read by the estimating desk.

A submitted form becomes an email that lands in the shop inbox at info@ocrvcenter.com. From that point it is business correspondence. It is kept the way a shop keeps written inquiries and estimate threads, because a conversation about a repair often restarts weeks later when a claim settles or a part becomes available. If a visitor asks for that correspondence to be deleted, the shop removes it from the inbox and from any working file, subject only to records the shop is required to retain.

Nothing in the form is required beyond what the shop needs to answer the question. A visitor who prefers not to describe a vehicle in detail can send a short note and handle the rest by email or in person at the counter. The form is not connected to a mailing list, and a submission does not enroll anyone in recurring messages. Replies come from the shop and relate to the repair question that was asked.

Every web server writes a line for every request it answers, and this one is no exception. A log line records the IP address the request came from, the user agent string the browser reports, the page that was requested, the referring page if the browser sent one, and the timestamp. That record exists for two practical reasons. It is how a stalled page or a broken link gets traced, and it is how abusive traffic such as credential probing or scripted flooding gets identified and blocked.

Logs are kept for a limited operational window measured in weeks, not years, and then they roll off. Nobody at the shop reads them as a matter of routine. They are pulled when something breaks or when the hosting platform flags unusual traffic. Log data is not merged with form submissions to build a profile of a person, and it is not exported anywhere for marketing use. An IP address in a log is treated as a troubleshooting artifact rather than a customer record.

The site counts page views and the paths visitors take through it. That measurement is deliberately coarse. It answers questions such as whether people reading about fiberglass sidewall repair go on to read about paint blending, or whether the price page is reached from the service pages or from search. The analytics in use are privacy conscious. They do not assign a persistent cross site identifier, they do not follow a visitor onto other websites, and they do not attempt to work out who an individual reader is.

What is absent matters as much as what is present. This site does not carry an advertising network. There is no retargeting pixel dropped so that a visitor later sees shop advertisements elsewhere. There is no social platform tracking tag embedded in the pages. There is no data broker feed, no audience segment sold or traded, and no login wall that would create an account record. A person can read every page here from beginning to end without identifying themselves at any point.

Cookies, if any are set at all, are limited to what the hosting platform needs to serve pages correctly and keep a session stable. The site does not use cookies to build an advertising profile, and it does not sync cookie identifiers with any outside party. A visitor who blocks cookies entirely will still be able to read every page and submit the form. Browser settings that clear storage on exit do not break anything here, because the site has no state worth preserving between visits.

Running a website means other companies are involved. A hosting platform serves the pages and writes the request logs described above. An email provider carries the message a form submission becomes, and stores it in the shop inbox. An analytics provider receives the coarse page view counts. Each of these acts on instruction from the shop and is not permitted to use the data for its own purposes. None of them are paid in data, and none of them receive a copy of the shop customer list, because no such list is built from this site.

Beyond those providers, information a customer gives the shop may reach an insurance carrier or an adjuster, but only when the customer is pursuing a claim and asks the shop to work with that carrier. That is a repair transaction, not a website disclosure. Information may also be disclosed if a court order or a lawful government demand requires it. Outside those two situations, form contents stay between the visitor and the shop.

The California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives California residents a set of rights over personal information a business holds. Those rights apply here even though the amount of information this site collects is small. A request costs nothing to make and does not have to be justified. The shop does not charge for a response, does not slow service, and does not change pricing for anyone who exercises a right. Exercising a right is treated as an ordinary customer request, not a complaint.

To use any of these rights, send an email to info@ocrvcenter.com and say which right is being exercised. Verification is proportional to the request. Because the only information tied to a person on this site is a form submission, the shop matches the request against the email address that submitted it. If the request arrives from a different address, the shop asks for a detail only the sender would know, such as the vehicle described or the approximate date the message was sent.

The shop acknowledges a request within ten business days and completes it within forty five calendar days. If the work genuinely needs more time, the shop writes back before that period ends and explains why, and the extension does not exceed an additional forty five days. An authorized agent may act for a consumer with written permission from that consumer. If a request cannot be verified after a reasonable exchange, the shop explains what was missing rather than closing the matter silently.

Some browsers and browser extensions send a Global Privacy Control signal with every request. The signal is a machine readable statement that the person using that browser does not want their personal information sold or shared. This site honors it. When a request arrives carrying the GPC header, the shop treats it as a valid opt out request for that browser, recorded at the moment it arrives, without asking the visitor to fill out anything or prove who they are.

In practice the signal changes nothing about how this site behaves, because there is no sale and no sharing to stop. It is honored anyway, for two reasons. A visitor should not have to take the word of the shop for it that nothing is being sold, and a signal that is respected only when convenient is not respected at all. The opt out applies to the browser that sent it. A different browser or a different device sends its own signal.

This site is written for adults arranging repair work on a recreational vehicle or a commercial fleet vehicle. It is not directed at children, and the shop does not knowingly collect personal information from anyone under sixteen. There is no age gate because there is nothing here to gate. If a parent or a guardian believes a child sent a form submission, an email to info@ocrvcenter.com identifying the message will get it deleted from the inbox and from any working file.

Security here is unglamorous and practical. Pages are served over an encrypted connection. The hosting platform applies its own patching and access controls. The shop inbox is protected by strong authentication, and access is limited to the estimating and office staff who need it to answer inquiries. No system is perfect, and the shop does not pretend otherwise. What the shop can control is the amount of information held, and holding less is the most effective protection available.

This policy is reviewed periodically, and the current version is always the one published on this page. When something material changes, such as a new provider handling form submissions, the change is written into this text rather than announced and forgotten. Anyone who wants a copy of the text as it stood when they submitted a form can request one at info@ocrvcenter.com and the shop will send what it has on file.